Oncourse Home Solutions

Called for central air not working pivotal home solutions said it would be 7 days before we would see the service company out here and would call me about who to expect. After 2 days I Called them and they told me to call a company that services industrial boilers now its 10 to14 days before I'll see a service provider maybe if I am lucky.

I am going to look for a new home warranty company then cancel pivotal home nightmares. Pivotal home solutions also replaced the furnace and AC ,BUT would not cover the ac unit because the contractor didn't record the serial number of the old ac unit after removal and replacement.

I just had my annual gas heating system cleaning with a contractor provided by AHS. Not only did he do a subpar job, but he also informed me that my heating system wouldn't turn on and that I needed to call for service.

He informed me that he could not perform the service as he was hired solely to clean it. I called AHS and they supposedly set up a repair appointment with the same company. I called this company about the repair and he told me he was too busy to do my repair, and that I needed to call AHS back. I called AHS back and then another company called me to set up an appointment.

The service person called me on the day of the appointment to indicate he was on his way 'to clean my heat system'. I informed him that it had already been cleaned and that this service call was for repair. So he sent one of his people over to check out my heat system. Long story short, the repair guy informed me that the main control panel for the heating unit was not functioning and that the part I needed was no longer available, as my heating unit is 30 years old.

He informed me that I would need a new gas burner and gave me an estimate of $9,505.00. This was not the first time this kind of issue has occurred with contractors supplied by AHS. (Note: 2 years ago, the person that came out to clean my heat system informed me that the unit was emitting too much CO. He then shut down my heating system and told me I needed a new one.

I hired a different contractor that I paid for out of my own pocket. He informed me that the system only needed a couple of minor adjustments, which he made. He then spent the next half hour checking readings and all was well. Meanwhile, the original contractor sent me an estimate for over $10,000 for a new gas burner.) With this previous experience in mind, I made another appointment with a different service contractor, knowing that I would again have to pay out of pocket.

He came out yesterday and examined my unit. He disassembled the bottom part and pointed out that whoever cleaned it had done a poor job, as there was still lint, etc. in the jets. This service person cleaned the unit for me.

He then discovered that the only problem with the system was a faulty ignition wire. He went and bought a new wire to replace the malfunctioning one, and now my heating system is working wonderfully. I am utterly done with AHS, and am cancelling my contract that costs me $575.76 per year.

What is the purpose of paying for a service contract if the necessary service cannot be provided? I am extremely dissatisfied with this company right now.

I signed up for a power surge warranty ($10,000) since March of 2022. i had a power surge that wiped out some appliances and other electronic devices.

I filed a claim with Oncourse Home Solutions, and they told me that I had to get my own electrician or qualified professional to come and validate the claim with the equipment/appliances that were faulty. It took me a couple of weeks to do this as well as I was required to pay for all the replacements. I submitted all the paperwork into Oncourse and on August 8, 2024. They told me at first it would take 4-6 weeks from the day I submitted the claim.

On September 25th, I receive an email stating they needed the electrician's contact number in which I responded to them shortly with the phone number by email. I called on October 1st to learn that not only was my case denied but it was closed. They had closed my case on September 30th. I have tried several times to contact the claims department but they have no phone number and the only way you can reach them is by email.

Even their front representatives cannot contact them through phone. This is terrible service and I have done everything they have asked of me. I feel this company is a hoax and beware!!! I have tried to speak to a supervisor, and they state there is no supervisor on site.

I was told if I cancel my service now that I would negate my claim which I don't understand if I have paid for this service when my power surge went out, why would this not be covered from that coverage period. Again I feel this company is a hoax because all they want to do is sell you a plan and when you have a claim, they wait a long period of time to respond and then give you the run around while you are still paying for a plan.

I plan on getting my legal counsel involved in this at this point. Do not do business with this company because they are misleading and do not follow through on their contracts.

This company's contracted repair person wouldn't return my calls or the company's calls, so I was told to have my own contractor complete the job. It took over a month for them to tell me I could hire my own contractor, so my water line continued to leak into my basement for an unnecessary amount of time.

Even after being told I could hire my own contractor, I was given conflicting information about the process. I had to pay $12,345.90 out of pocket. Once the water line was fixed, and I submitted my documentation, it took 2 weeks for them to partially reimburse me. It took 3 months after that of me continuously calling, hours on the phone, getting conflicting information, and me threatening to sue them for me to finally get my full reimbursement.

The whole process took around 5 months. It's not worth the money and time spent fighting this company to get them to fulfill their end of the contract.